04 · Industry

Enquiries at volume, follow-up without gaps.

EdTech lives and dies on speed of response. Turia One routes every enquiry to a counsellor in seconds, keeps follow-up sequences running across WhatsApp and email, and tracks the operational work behind each cohort once the learner has enrolled.

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Recommended stack

Switched on by default for EdTech

3.1x

Faster first response

28%

Lift in qualified conversion

76%

WhatsApp reply rate

The reality

What actually goes wrong in EdTech.

Response speed decides the sale

A lead answered in ten minutes converts; the same lead answered tomorrow does not.

Counsellor follow-up goes cold

A learner needs six touches before enrolling, and most drop out of the sequence after two.

Cohort operations are manual

Onboarding, batch allocation and document collection are run off spreadsheets that go stale.

Fee collection needs chasing

Instalments slip and someone has to remember to follow up on every one.

The answer

How Turia One handles it — and with which modules.

Instant routing

Enquiries from every channel are assigned to an available counsellor the moment they arrive, with intent scoring on top.

Lead Tracking

Follow-up that runs itself

Multi-step sequences across WhatsApp and email continue until the learner responds or opts out.

Agents WhatsApp Integration Email Integration

Cohort operations as tasks

Onboarding, batch allocation and document collection become recurring tasks with owners and dates.

Task Management Client Management

Instalments chased automatically

Fee schedules raise on time and reminder ladders pursue what is outstanding.

Billing

3.1x

Faster first response

28%

Lift in qualified conversion

76%

WhatsApp reply rate

FAQ

EdTech, answered

Still unsure whether it fits how your team actually works? Ask us the awkward version of the question — we would rather answer it now than after you have migrated.

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Can we handle thousands of enquiries a month?

Yes. Routing, scoring and sequenced follow-up are built for high volume, and counsellor load is balanced automatically.

Does WhatsApp follow-up need approval?

Outbound templates need WhatsApp approval, which is submitted and tracked inside the platform.

Can we track counsellor performance?

Conversion, response time and follow-up adherence are reported per counsellor and per source.

Do you support instalment-based fees?

Fee schedules raise instalments on their due dates, with automated reminders for anything outstanding.

Set up for EdTech in a week.

We configure your task templates, billing model and agents with you on the onboarding call, so your first week is real work rather than setup.