02 · Industry

Delivery, utilisation and billing in one system.

IT services firms lose margin in the gap between what was planned, what was delivered and what was invoiced. Turia One plans sprints against real capacity, tracks effort against projects, and turns delivered milestones into invoices without a reconciliation exercise.

Start free trial Book a demo

Recommended stack

Switched on by default for IT Services

88%

Committed scope delivered

− 32%

Sprint overcommitment

100%

Delivered work billed

The reality

What actually goes wrong in IT Services.

Plans that ignore reality

Sprints get committed without accounting for leave, support duty and meetings, then slip every time.

Utilisation is a guess

Nobody knows who is at 60% and who is at 130% until someone quits.

Scope creep absorbed silently

Extra work is delivered as goodwill because it was never recorded against the contract.

Distributed teams, scattered context

Client decisions live in a chat someone left, on a call nobody recorded.

The answer

How Turia One handles it — and with which modules.

Capacity-honest sprint planning

Available hours are net of approved leave and recurring meetings, and overcommitment is flagged before the sprint begins.

Sprint Planner Attendance and Leave

Utilisation you can see

Logged effort rolls into per-person and per-project utilisation, so rebalancing happens before burnout does.

Task Management Employee Monitoring

Milestone and time billing

Approved effort and closed milestones flow into invoices, with retainers raising on schedule.

Billing

Context that survives attrition

Client email and messages sit on the client record, not in an individual’s inbox.

Email Integration Client Management

88%

Committed scope delivered

− 32%

Sprint overcommitment

100%

Delivered work billed

FAQ

IT Services, answered

Still unsure whether it fits how your team actually works? Ask us the awkward version of the question — we would rather answer it now than after you have migrated.

Talk to us

Does the sprint planner replace our issue tracker?

It can. Sprint items are Turia One tasks, so planning and execution share one record rather than syncing two systems.

Can we bill time and materials?

Yes — time and materials, fixed milestone and retainer billing are all supported, and can coexist on one client.

How is utilisation calculated?

Logged effort against available capacity, adjusted for leave and holidays, reported per person, team and project.

Does it work for remote teams?

Yes. Attendance, monitoring and sprint planning are all designed for distributed and hybrid teams.

Set up for IT Services in a week.

We configure your task templates, billing model and agents with you on the onboarding call, so your first week is real work rather than setup.